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WEST BENGAL STATE ELECTRICITY DISTRIBUTION COMPANY LIMITED & OTHERS V/S SUJIT KUMAR KHATUA & OTHERS, decided on Wednesday, September 24, 2014.
[ In the High Court of Calcutta, CO. No. 1120 of 2009 (Appellate Side). ] 24/09/2014
Judge(s) : SUBRATA TALUKDAR
Advocate(s) : Srijan Nayek, Raja Saha, Shovan Banerjee, Arindam Mitra. Golam Mustafa, Subir Sabud.
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  "2015 (3) WBLR 341"  ==   ""  







    Constitution of India - Article 227 – Consumer Protection Act - Section 21(b) - District Consumer Forum to direct the WBSEDCL to supply electricity connection to the Complainants/Respondents and awarded compensation - Complainant filed an appeal before the State commission - Commission awarded enhanced compensation - WBSEDCL has preferred appeal before the high court –Court held that there is no absolute bar on exercise of Jurisdiction by the High Court in matters arising out of Consumer Protection Act and in appropriate cases such Jurisdiction can be exercised - facts of this case the issue of deficiency of service as considered by the Forum and affirmed by the Commission - award of compensation is a corollary to the finding on merits - order was not challenged by WBSEDCL - jurisdiction of the Commission is now estopped - path to further legal remedies must be also followed - remedy of appeal or revision is available before the national commission under Consumer Protection Act – Petition dismissed.Cases Referred:2013 Volume 4 CHN (Cal) page 230 in the matter of Manager Divisional Office-III National Insurance Co. Ltd. Vs. Subrata Baran Sen2014 Volume 1 CHN (Cal) Page 584 in the matter of Gopal Das Vs. Ajoy Mukherjee     Subrata Talukdar J.By filing this application under Article 227 of the Constitution of India the West Bengal State Electricity Distribution Company Limited (for short WBSEDCL) & Ors challenge the order dated 12th January 2009 passed by the ld. State Consumer Dispute Redressal Commission West Bengal (for short the Commission) in SC case No. 453/A/2006 under the Consumer Protection Act 1986.By the said order impugned the ld. Commission was pleased to affirm the order dated 16th November 2006 passed by the ld. District Consumer Dispute Redressal Forum (for short the Forum) Tamluk in Consumer case No. 10 of 2004. By the order dated 16th November 2006 the ld. Forum was pleased to direct the WBSEDCL to supply electricity connection to the present Opposite Parties (OPs)/ Complainants within 15 days of clearing the arrears if any.The ld. Forum was further pleased to direct the WBSEDCL to restore the overhead connection if there be any fault also within 15 days of the date of the order. Along with such direction the ld. Forum) awarded compensation of Rs. 500 to the present OPs/Complainants for the “inordinate delay” in giving electricity connection. Such compensation was directed to be paid within a fortnight from date failing which the order dated 16th November 2006 could be put to execution by the complainants.Being aggrieved by the quantum of compensation awarded by the ld. Forum the present OP/Complainant filed an appeal before the ld. Commission being SC Case No. 453/A/06. Disposing of the appeal by order dated 12th January 2009 the ld. Commission was pleased to inter alia hold that the complainant is entitled to receive compensation for the deficiency in service suffered on account of the gross delay in giving initial electricity connection. Accordingly a compensation of Rs. 30 000 was granted by the ld. Commission in favour of the complainant. In default of payment of the said compensation within the period of 60 days stipulated by the ld. Commission the complainant was entitled to recover the same from WBSEDCL in accordance with law at interest of 10 per cent per annum till realisation.Aggrieved by the order of the ld. Commission awarding enhanced compensation WBSEDCL has preferred the present CO 1120 of 2009.Sri Srijan Nayek ld. Counsel for the petitioner/ WBSEDCL makes the following submissions:-A) The Electricity Code is a complete code for redressal of grievances in such matters. Neither the ld. Forum nor the ld. Commission should have entertained any Dispute under the Electricity Code. The resolution of Disputes between the licencee viz WBSEDCL and the consumer is provided under the Code and in view of such alternative remedy the complainant/consumer cannot be allowed to go forum shopping by avoiding the provisions of the Code and taking recourse to the law of consumer protection.B) Taking this Court to the order of the ld. Forum dated 16thNovember 2006 Sri Nayek points out that the ld. Forum did not come to any inculpatory conclusion of deficiency of service committed by WBSEDCL. On the contrary from a plain reading of the order dated 16th November 2006 it shall be evident that the ld. Forum directed the complainant/consumer to pay in full the amount of charges due to WBSEDCL as a condition precedent for availing of the electricity connection. In view of a such direction the award of compensation of Rs. 500 by the ld. Forum was utterly uncalled for.C) Sri Nayek points out that the cause of action pertaining to the complaint arose in the year 1997 and the complainant/ consumer knocked on the doors of the ld. Forum after a delay of 7 years. Such delay is proscribed by the statute viz the Consumer Protection Act 1986 (as amended up to date) (for short the CP Act) since the said Act provides for a limitation of two years from the accrual of the cause of action to file a complaint. In such circumstances it was thoroughly unwarranted on the part the ld. Forum to grant compensation of Rs. 500 and the ld. Commission to raise the same exorbitantly to Rs. 30 000.D) On the point of maintainability of the present Revisional Application Sri Nayek asserts that CO 1120 of 2009 has travelled a long way since its initial filing before this Court and therefore the objection on maintainability is no more res integra. At this stage of final hearing of CO 1120 of 2009 the present OP/Complainant is precluded from raising such objection. Sri Nayek submits that considering the previous orders passed by this Court from time to time during the journey of CO 1120 of 2009 from the stage of its filing to the present stage of final hearing as well as the conduct of the parties it must be presumed that the jurisdiction of this Court is not ousted.Per Contra Sri Gulam Mustafa Learned Counsel appearing for the OPs has submitted as follows:-i) That the present CO 1120 of 2009 is not maintainable. The CP Act provides for an alternative relief of challenge to orders of the ld. Commission. Such challenge is by way of exercise of jurisdiction by the ld. National Commission under Section 21(b) of the said CP Act.ii) Sri Mustafa submits that the order impugned of the ld. Commission dated 12th January 2009 is an order passed on merits. Such order passed on merits is only amenable to appeal or revision under the provisions of the special statute under which the order was passed. Such special statute being the CP Act the order can be only challenged under the provisions of the said Act.iii) Sri Mustafa draws the attention of this Court to the order of an Hon’ble Single Bench dated 11th August 2008 passed in CO 393 of 2008 between the same parties. By the said order dated 11th August 2008 which is annexed to CO 1120 of 2009 the Hon’ble Single Bench of this Court was pleased to set aside an order of the ld. Commission dated 6th December 2007 with a direction to the ld. Commission to hear out SC Case No. 453/A/06 afresh in the light of the observations made in the order. The Hon’ble Bench was pleased to direct that the disposal of SC Case No. 453/A/06 be made expeditiously as possible within a period of six months but not later than 8 months from the date of communication of the order. The Hon’ble Single Bench was pleased to hold as follows:-“Since this Court has decided the instant application only on the point of Jurisdiction all points regarding Merits of the case are kept open to be decided by the learned State Commission without being influenced in any manner by any observation made herein.”iv) Drawing inspiration from the order dated 11th August 2008 Sri Mustafa points out that the said SC Case No. 453/A/06 pending between the parties which is also the subject matter of CO 1120 of 2009 was directed to be disposed of by the Hon’ble Single Bench and the exercise of jurisdiction by the ld. Commission stood confirmed. WBSEDCL being a party to such order cannot reopen the question of jurisdiction afresh. According to Sri Mustafa pursuant to the direction of the Hon’ble Bench dated 11th August 2008 the ld. Commission proceeded to decide the issue on merits and the issue of its jurisdiction cannot be reopened by WBSEDCL in this application under Article 227. The remedy lies in filling an appeal or revision under Section 21(b)of the CP Act. Sri Mustafa therefore strongly submits that the present CO 1120 of 2009 is not maintainable.v) Sri Mustafa also takes this Court to the grounds of appeal as agitated on behalf WBSEDCL before the ld. Commission as also the grounds of revision taken in CO 1120 of 2009. Sri Mustafa submits that at no point of time WBSEDCL has alleged lack of jurisdiction on the part of the ld. Commission to hear the case. In any event the solemn order of the Hon’ble Single Bench dated 11th August 2008 clinches the issue of jurisdiction and the same is barred under res judicata and the principles analogous thereto.Heard the parties. Considered the materials on record.This Court is of the considered opinion that exercise of Jurisdiction of the High Court under Article 227 of the Constitution of India is in the nature of a self-imposed restriction. There is no absolute bar on exercise of Jurisdiction by the High Court in matters arising out of the CP Act and in appropriate cases such Jurisdiction can be exercised. The following paragraphs in the judgment reported in 2013 Volume 4 CHN (Cal) page 230 in the matter of Manager Divisional Office-III National Insurance Co. Ltd. Vs. Subrata Baran Sen may be usefully reproduced:-“31) The series of judgments cited by the opposite party No. 1 for the proposition that the High Court should not exercise the power conferred under Article 227 of the Constitution of India if there is an efficacious alternative remedy available to the petitioner. I do not want to deal those aspects as all the judgments relied on by the opposite party No. 1 does not say that there is a complete ouster of the jurisdiction of the High Court because of the existence of the alternative remedy. As indicate above it is a self-imposed restriction which the High Court must bare if the alternative remedy is sufficient to grant the relief claimed by the petitioner before it.32) The High Court in exercise of its power under Article 227 of the Constitution should be slow and circumspect in judging the cause to avoid the reappraisal of the fact. It is only to keep the Subordinate Courts and Tribunals within the statutory bounds such power should be exercised. The High Court can also exercise its power under Article 227 of the Constitution if there is an error manifest on the face of it or for ends of justice.33) Both the Forums have factually found the entitlement of the opposite party No. 1 and as such this Court in exercise of power under Article 227 of the Constitution should not interfere with such discretionary powers based on factual matrix.34) Thus this Court does not find any merit in the revisional application nor does it find any infirmity or illegality in the impugned order.35) The revisional application therefore is dismissed.”However law has also been noticed by this Hon’ble Court in 2014 Volume 1 CHN (Cal) Page 584 in the matter of Gopal Das Vs. Ajoy Mukherjee under a special statute where alternative remedy is provided this Court may refrain from exercising its powers under Article 227 of the Constitution of India except under certain conditions. Paragraphs 19 20 21 of the said decision read as follows:-“19) There is no denial that the petitioner O. P. could have moved the National Consumer Commission under section 21(b) of the Act of 1986 against the impugned order of State Commission. However said alternative remedy by itself may not be ground for High Court to refuse to exercise its jurisdiction under Article 227 of the Constitution of India if it can be shown that any of the following conditions are fulfilled namely (i) such alternative remedy would not be an efficacious one or (ii) the order was passed by an authority without jurisdiction or (iii) an order has been passed by an authority in violation of the principles of natural justice.20) In the case in hand it has already been found that the petitioner has failed to make out a case of passing order by an authority without jurisdiction or in violation of principles of natural justice.21) In terms of section 21 (b) of the Act of 1986 the National Commission has jurisdiction to call for the records and pass appropriate orders for any consumer dispute which is pending before or has been decided by any State Commission where it appears to the National Commission that such Commission has exercised its jurisdiction not vested in it by law or has failed to exercise a jurisdiction so vested or has acted in the exercise of its jurisdiction illegally or with material irregularity. It is thus clear that the present petitioner had an alternative remedy before the National Commission in terms of section 21 (b) of the Act of 1986 and said alternative remedy cannot be said to be not an efficacious one. As much on that score also the present application was not entertainable.”This Court is of the considered opinion that in the facts of this case the issue of deficiency of service as considered by the ld. Forum and affirmed by the ld. Commission is a finding on merits. The award of compensation is a corollary to the finding on merits arrived at by both the fora.This Court also notices that by the order dated 11th August 2008 an Hon’ble Single Bench was pleased to settle the issue of Jurisdiction by directing the ld. Commission to conclude the matter within a specified period. As rightly pointed out by Sri Mustafa WBSEDCL accepted the decision of the Hon’ble Bench and fought the case on merits before the ld. Commission. The order of 11th August 2008 was not challenged by WBSEDCL. Having acquiesced to the order dated 11th August 2008 and consequently to the jurisdiction of the ld. Commission WBSEDCL is now estopped from raising such issue at the present stage.This Court is therefore also persuaded to accept the submission of Sri Mustafa that upon an adjudication on merits under a special statute the path to further legal remedies must be also followed under the said special statute. In such view of the matter the remedy of appeal or revision under Section 21(b) of the CP Act stares in the face. No issue of lack of jurisdiction of the ld. Commission has been pleaded by WBSEDCL in the present CO1120 of 2009 or can be raised at all pursuant to the steps taken by it under the blessings of the order dated 11th August 2008. In such view of the matter the self-imposed restriction of this Hon’ble Court to address itself on the Hamletian dilemma of “to be or not to be” in exercise of its Jurisdiction under Article 227 must be in answered in the negative having regard to the particular facts of this case. This Court further notices that the exigencies noticed in National Insurance and Gopal Das’ case (supra) warranting exercise of supervisory jurisdiction are absent in the facts of this case.In the back drop of the above discussion this Court finds no reason to interfere with the order impugned dated 12th January 2009. CO 1120 of 2009 is accordingly dismissed. There will be however no order as to costs.